We do not offer refunds of any kind.
We strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation within reason. Haircut/color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this, color adjustments do not apply to corrective color appointments. We do not offer complimentary services as a result of a change of mind with hair cuts or color.
While we make every attempt to meet the desire of our clients, from time to time complications happen that are out of our control. Any inspiration photos are just that, inspiration. Please understand that hair cannot be replicated as each head of hair is different. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. If a client is unwilling to return to Season's Salon & Spa for review/evaluation then the complaint is considered meritless and nothing else will be done.
Cancellations / No Call No Shows / Tardiness
As a courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 2 business days' notice of your scheduled appointment. Due to the volume and flow of the stylists’ schedules, if you are expecting to be late to your appointment we would appreciate a courtesy call to the salon to let us know you are on your way. Arriving late to your appointment will cut into the time booked for your service. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee. If you would like to rebook an appointment after a no-show/last minute cancellation, a $50 fee will be added to your bill.
*Please note: No-shows and cancellations without proper notice may require a deposit to schedule a new appointment and hold the time slot on the stylists’ schedule. Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without timely notice. This courtesy notification enables us to schedule other clients, and in turn, maintains availability of services for you and other salon guests.
Deposits for Extended Appointments
A deposit of $50 may be required to reserve appointments that are 3 hours or longer. (Ex: corrective color, Balayage, lash extensions, etc.) This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 48-hour notice is required to receive a full deposit refund.
Pricing + Estimates
Quotes given through text/DM/phone are not guaranteed since we cannot 100% accurately determine client’s hair texture and density is based off of photos.
Free 2 hour street parking is available to the public, however is it the client's responsibility to move the car should the time comes. Season's Salon & Spa is not liable for any tickets due to clients' failure to move their vehicle. For long services, we recommend clients to park in the paid parking lot/garage.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!
* WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE *